Administrative Policies

MyChart Patient Portal

Once you establish yourself with our practice, you will need to create your online account with our Patient Portal, known as MyChart. This allows you to connect with your provider through a convenient, safe and secure environment. Once you create your log-in and password, you can easily request an appointment, a prescription refill, a letter, copies of your lab results and, in the very near future, make payments online. You may also receive an occasional alert or important notification regarding our practice and/or an upcoming appointment. Please request your token number from a member of our staff.

Appointments

Patient appointment times are 8:30 a.m. to 4:00 p.m., Monday through Friday in our Annapolis, Waugh Chapel, Pasadena and Kent Island offices. Our Annapolis and Waugh Chapel offices have occasional Tuesday and Thursday evening appointments from 5:30 p.m.-7:30 p.m., and we will occasionally offer evening hours in our Pasadena office.  Our phones are on from 8:00 am to 4:30 pm and are switched over to our answering service at 4:30 p.m.

If you need to cancel an appointment, please do so as far in advance as possible. You will be reminded by phone of your upcoming appointment and if necessary, you can cancel at that time. Please bring all insurance information including insurance cards and, if necessary, your HMO referral.

It is advisable to come 15 minutes early for your appointment. If your appointment is in the Annapolis office, allow an additional 15 minutes for parking. Every effort is made to see you at your appointment date and time, but occasional emergencies or deliveries may cause delays. We will do our best to keep you from being inconvenienced.

Appointment Reminders

You MUST arrive 15 minutes prior to the time of your appointment. If your visit is at the Annapolis office, please allow additional time for parking. You may be asked to reschedule your appointment if you arrive late and/or you do not have your completed paperwork in hand. If your visit is not cancelled within 48 hours prior to your appointment, you will be charged for the missed appointment.

You can call the office 24 hours a day, 7 days a week!! You will be prompted to leave a voice message after normal business hours. We hope these changes will offer our patients more convenience.

After Hours

We are available 24 hours a day for all patient concerns. Our providers make every attempt to return patient calls promptly. Urgent patient calls and issues take priority and will be addressed with the appropriate urgency. Non urgent calls will be returned as soon as possible. Any non- urgent call received after 3:00pm will probably not be addressed until the following day so that we can serve all of our patients with the best possible care.

Medical Records

Please request a doctor’s note from the front desk staff at the time of check-out, if your employer requires proof of your visit.

For questions regarding obtaining a copy of your records, or transferring records to us, please call 443-837-1230 or fax your consent form to 667-204-7240. Consent forms can be downloaded from our Forms & Policies web page. Please be advised that if you are transferring records to Luminis Health OB-GYN – Annapolis, you must first make a copy for yourself. We may not save all of your records to your new electronic chart, and your original set of records will not be returned to you.

For letters and the completion of FMLA, disability and maternity leave forms, please call 410-573-9530 Ext. 7854200. Please be advised that there is a $10.00 processing fee for the completion of all forms. We ask that this be prepaid at the time the forms are presented to our office. There is a two week turn-around time for the completion of forms. If you have any questions, please feel free to contact Lynn at 410-573-9530, Ext. 7854200 Fax: 667-204-7242.

Prescription Refills

Your drug prescription refill request can be called into our main number 410-573-9530, or sent through your secure online message service, using MyChart. Make sure you have the name of your prescription, dose, pharmacy name and phone number. Please allow 24 hours for your prescription to be called into your pharmacy. If you are not enrolled in MyChart, please call our main line for easy instructions to enroll today.

If you desire a new prescription then please call (410) 573-9530 during office hours when the physician and nurse will have access to your health information to ensure the best course of treatment. These changes will only be done during office hours.

Surgical Scheduling

Our surgical department is available Monday to Friday, 8:30am – 5pm, by phone or through our Patient Portal. When you have had the discussion with your provider about any surgery that may be necessary or elective, you can call our scheduling department on 410-571-1556, and they will discuss dates, pre-op appointments, clearances, and all other requirements in order for you to have your surgery in a timely fashion. All routine procedures are scheduled in a six to eight week time frame.

OB Inductions

Our surgical department also books all inductions for you at Anne Arundel Medical Center. Please call 443-837-1232, and the surgery associate will discuss the process of booking an induction for the exciting arrival of your baby.

Cesarean Sections

If you know in advance that you will need a cesarean section for your delivery, please call our surgical department on 410-571-1556, and they will discuss your physician preference and date. We are booking cesareans as far in advance as eight months, so be sure to get yourself on the books!